OUR TRAINING ETHOS
WE ARE ABOUT “THE WHY”, TAKING DELEGATES ON THE JOURNEY.
EACH COHORT STARTS WITH A SHORT PERSONAL EMPOWERMENT SESSION TO HELP DELEGATES UNDERSTAND THE ROLE THEY PLAY IN THE TRAINING AND THE OPPORTUNITIES THAT CAN OPEN WITH APPLYING THE KNOWLEDGE LEARNT.
WE CHANGE MINDSETS AND use the learnings to inspire…
SERVICE STATION MANAGER Training
Designed for Company and Dealer Owned Sites!
1) Face to Face
2) Virtual
All our training content is generic and applicable to both CORO (Company Owned, Retailer Operated) and RORO (Retailer Owned, Retailer Operated) sites. Materials may be customised to a Franchisor’s request.
Who should attend
- New Service Station Managers or Franchisees
- Current Forecourt Supervisor or C-Store Manager
- Aspiring Forecourt Retailers
- Franchisor Staff
Course content
- Understanding Regulatory Environment
- Fuels and Non-Fuels Retail
Management - Safety, Health, Environment & Quality
Management - Forecourt and Operations Management
- Staff Management
- Housekeeping and Maintenance
Management - Financial Controls and Processes
- Personal Mastery and Leadership
About The Training
- Brand neutral, industry knowledge driven
- Option for custom Franchisor content
(additional costs apply) - Flexible training cohort options to enable operational continuity at site (BLOCK or WEEKLY)
- Small group learning creates focused
exchange of ideas (minimum class delegates) - Blended learning including classroom, on-site and self-study, optimising hard and soft skills
- Post course includes quarterly networking connect, 5 days onsite expert support, and mentoring
SHEQ / HSSE MODULES Training
Designed for Company and Dealer Owned Sites!
1) Face to Face
2) Virtual
All our training content is generic and applicable to both CORO (Company Owned, Retailer Operated) and RORO (Retailer Owned, Retailer Operated) sites. Materials may be customised to a Franchisor’s request.
Training delivered by expert Franchise Evolution’s traning partners.
Who should attend
- All Forecourt and Shop Staff
- Designated Health and Safety
- First Aiders and Fire Marshalls
- Service Station Managers and
Supervisors
Course content
- Fire Fighting (1 day); Fire Marshall (1 day)
- First Aid Level 1 (1 day); First Aid Level 2 (1 day)
- FOOD: Basic Food Safety and Hygiene for Food Handlers (0.5 day)
- FOOD: Kitchen Design for Safe Food Production Workshop (0.5 day)
- FOOD: Safety Management Required
Documentation (0.5 day) - Hazard and Risk Assessment (1 day)
- Hygiene Management (0.5 day)
- OHS Representative (1 day)
- OHS: Legislation for Owners, incl. 16.2
assignments (0.5 day) - Stop the Bleed (0.5 day)
- Trauma Counselling (1 day)
About The Training
- Cutting edge, industry related module content including SAIOSH or SETA
materials - Option for custom Franchisor content
(additional costs apply) - Minimum class delegates
- Delegates will receive a certificate of completion and SAIOSH / SETA credits
as relevant
Please Enquire for Pricing! Discounts available for bulk bookings!
FORECOURT ATTENDANT Training
Designed for Company and Dealer Owned Sites!
1) Face to Face
2) Virtual
All our training content is generic and applicable to both CORO (Company Owned, Retailer Operated) and RORO (Retailer Owned, Retailer Operated) sites. Materials may be customised to a Franchisor’s request.
Who should attend
- Forecourt Supervisors / Managers
- All Forecourt Staff
- Individuals interested in working at a
Forecourt
Course content
- The Forecourt and Products (Fuels, Lubes,
LPG, EV) - Understanding the Energy Industry
- Forecourt Safety Essentials
- Housekeeping and Maintenance
- Marketing and Up-Selling Skills
- Principles of Customer Service
- Managing Payments and Preventing Fraud
- Wetstock and Fuel Deliveries Management
- Performance and Target Achievement
- Your Role and Commitment in the Team
- Lessons in Life (finance, family, health)
- Personal Appearance and Professionalism
About The Training
- Cutting edge, industry related module
content - Option for custom Franchisor content
(additional costs apply) - Minimum class delegates
- Delegates will receive a certificate of completion
CONVENIENCE STORE Training
Designed for Company and Dealer Owned Sites!
1) Face to Face
2) Virtual
All our training content is generic and applicable to both CORO (Company Owned, Retailer Operated) and RORO (Retailer Owned, Retailer Operated) sites. Materials may be customised to a Franchisor’s request.
Who should attend
- All Convenience Store Staff
- Convenience Store Supervisors / Managers
- Individuals interested in working in a Convenience Store
Course content
- Understanding Convenience Retailing
- Merchandising and Promotions
- Important of Planograms and Store
Layouts - Delivering Top Customer Service
- Managing Payments and Preventing Fraud
- Food Safety and Personal Hygiene
- Pest Control
- Product Labelling
- Shrinkage Management
- Receiving and Store Room
Management - Marketing and Selling Skills
- Lessons in Life (finance, family, health)
- Personal appearance and
professionalism
About The Training
- Cutting edge, industry related module
content - One (1) SHEQ/HSSE FOOD related course
is included in the pricing - Option for custom Franchisor content
(additional costs apply) - Minimum class delegates
- Delegates will receive a certificate of completion
WHAT OUR CLIENTS SAY
Testimonials
Franchisee Applicant Dec’20
TFE helped us understand the petroleum industry and how to draw up a business plan. Their passion and industry experience made the journey simple and exciting.
Business Acquisition/Buyer Apr’21
(TFE) has helped me put together a comprehensive business plan, registered the business, managing day to day expectations of the seller incl F2F visits & ensuring that the deal is kept alive by giving regular stakeholder updates
New Trainee Dealer May’21
They make training fun and interesting and have opened my eyes to a lot of things.
SMME Supplier May’21
Our working relationship with TFE has helped greatly in evolving our business to a much better operation and standing through innovative business practises and systems as well as great mentorship.
Existing Retail Dealer Apr’21
The passion and energy Shane and Fiona bring is invaluable, they are concept and detail driven – which give me the comfort knowing that they are looking at all aspects of improvement for me.
New Trainee Dealer May’21
The training and mentorship provided by TFE has exceeded my expectations. The passion both Fiona and Shane show in their training is a testament of the knowledge and experience they have.
New Landlord/Retail Developer May‘21
They find out the box solutions in reducing cost and enhancing the customer experience.
SMME Supplier Jun’21
We are anticipating great growth and to operate nationwide due to the support we receiving from TFE. We seeing ourselves in partnership with TFE in the next 5 to 10 years!
